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Welcome to the Help Center
Example: “captions” or “password”
General FAQs
13
UMC is now ALLBLK. What Does That Mean?
How much does ALLBLK cost?
How Can I Watch ALLBLK?
See all 13 articles
Account & Billing Info
16
How can I manage my ALLBLK account details?
How do I cancel?
How do I update or change my credit or debit card?
See all 16 articles
SIGN IN FAQs
1
I am having problems signing in to ALLBLK, what do I do?
FREE TRIAL FAQs
5
Am I able to try it before I buy it?
If this is a free trial then why is there a charge on my credit card statement?
Why do you require a credit card from me for a free trial?
See all 5 articles
STREAMING PERFORMANCE FAQs
3
I’m having a problem getting the program to play. It keeps buffering, stopping and starting, and just won’t play smoothly. How can I fix this?
What are the system requirements for ALLBLK?
How do I turn up the volume on ALLBLK?
DEVICE FAQs
5
When will there be a ALLBLK app available?
Am I able to watch ALLBLK on my television set?
How do I watch ALLBLK on my tablet device?
See all 5 articles
Apple TV/iOS
14
How do I set up my Apple TV?
How do I add the ALLBLK channel to my Apple TV?
How do I add the ALLBLK channel to my iPad or iPhone?
See all 14 articles
Android
5
How do I add the ALLBLK channel to my Android device?
I purchased my membership via Google Play. How do I manage or cancel my account?
How do I enable captions on my Android device?
See all 5 articles
ROKU
11
What is Roku?
How do I set up my new Roku player?
How do I add the ALLBLK channel to Roku?
See all 11 articles
PC/MAC
3
What browsers does ALLBLK support?
How do I enable captions on my PC or Mac?
Can I connect my PC or Mac to my TV?
Fire TV
8
How do I add the ALLBLK app to my Fire TV/Fire TV Stick?
How do I enable captions on the Amazon Fire TV app?
Do I need to be an Amazon Prime member to access the Amazon Fire TV/Fire Stick App?
See all 8 articles
Audio/Video Playback
3
ALLBLK videos are buffering
ALLBLK videos are not playing
I'm signed in but I'm only seeing clips and trailers
Chromecast
2
What is a Chromecast?
Can I watch ALLBLK with Chromecast?
In/Password/Sign Up Issues
5
I can’t log in. What should I do?
I forgot my password
I didn't receive my new password/the new password is not working
See all 5 articles
Gifting
2
How do I give an ALLBLK membership as a gift?
How do I redeem my ALLBLK gift code?
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