General FAQs 13

• UMC is now ALLBLK. What Does That Mean?
• How much does ALLBLK cost?
• How Can I Watch ALLBLK?

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Account & Billing Info 16

• How can I manage my ALLBLK account details?
• How do I cancel?
• How do I update or change my credit or debit card?

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SIGN IN FAQs 1

• I am having problems signing in to ALLBLK, what do I do?

FREE TRIAL FAQs 5

• Am I able to try it before I buy it?
• If this is a free trial then why is there a charge on my credit card statement?
• Why do you require a credit card from me for a free trial?

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STREAMING PERFORMANCE FAQs 3

• I’m having a problem getting the program to play. It keeps buffering, stopping and starting, and just won’t play smoothly. How can I fix this?
• What are the system requirements for ALLBLK?
• How do I turn up the volume on ALLBLK?

DEVICE FAQs 5

• When will there be a ALLBLK app available?
• Am I able to watch ALLBLK on my television set?
• How do I watch ALLBLK on my tablet device?

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Apple TV/iOS 14

• How do I set up my Apple TV?
• How do I add the ALLBLK channel to my Apple TV?
• How do I add the ALLBLK channel to my iPad or iPhone?

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Android 5

• How do I add the ALLBLK channel to my Android device?
• I purchased my membership via Google Play. How do I manage or cancel my account?
• How do I enable captions on my Android device?

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ROKU 11

• What is Roku?
• How do I set up my new Roku player?
• How do I add the ALLBLK channel to Roku?

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PC/MAC 3

• What browsers does ALLBLK support?
• How do I enable captions on my PC or Mac?
• Can I connect my PC or Mac to my TV?

Fire TV 8

• How do I add the ALLBLK app to my Fire TV/Fire TV Stick?
• How do I enable captions on the Amazon Fire TV app?
• Do I need to be an Amazon Prime member to access the Amazon Fire TV/Fire Stick App?

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Audio/Video Playback 3

• ALLBLK videos are buffering
• ALLBLK videos are not playing
• I'm signed in but I'm only seeing clips and trailers

Chromecast 2

• What is a Chromecast?
• Can I watch ALLBLK with Chromecast?

In/Password/Sign Up Issues 5

• I can’t log in. What should I do?
• I forgot my password
• I didn't receive my new password/the new password is not working

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Gifting 2

• How do I give an ALLBLK membership as a gift?
• How do I redeem my ALLBLK gift code?