Please log in to Roku.com to manage your Roku-originated subscriptions. ALLBLK customer service is unable to cancel or issue refunds for accounts purchased through Roku. To determine if you purchased your membership from Roku, log in at www.allblk.tv and visit the Account Status page. Under "Billing Information" you will see a note that identifies your account as a Roku or iTunes-originated account. If you do not see a note, you have a standard ALLBLKmembership.