Please try the following troubleshooting tips:

Adjust the video playback settings within the app

Visit the app's "Settings & Help" menu (the 3 horizontal lines icon on the top left of the nav bar) and enable the "Play Video Over WiFi Only" setting:

Make sure you're running up-to-date software. The ALLBLK app requires iOS 9+

Visit Settings > General > Software Update to update iOS on your phone or iPad.

Disconnect other devices from your network

Delete and then reinstall the ALLBLK app

You can also check with your Internet provider to see if your capabilities can be improved. If bandwidth is not an issue, then please click "contact us" on the link at the bottom of the page to fill out a ticket, which will send us a diagnostic report that we can use to help resolve the issue.